Documentation / Support Agent
Support Agent
Prepare Relay's knowledge, add its website widget, and track customer conversations.
1
Add knowledge sources
Open the Knowledge base to add a URL or paste text. This account currently has no sources added.
Next step: Install the website widget2
Install the website widget
Review Relay's website-install card and setup checklist. The embed snippet becomes available after Relay is configured and ready to go live.
Next step: Review conversations3
Review conversations
Review Relay's conversations screen. No conversations have been recorded in this account yet.
Next step: Review support analytics4
Review support analytics
Review Relay's Overview metrics. This account has no conversations yet, so the counters are zero.
Next step: Send a help request